GERMANYUM
Refunds and complaints
A clear process for duplicate payments, non-delivery, defects, refunds and complaints.
Contact and details
Send the order number, account email and problem description to [email protected]. Never send full card details.
Cases we review
We review duplicate payments, access not provided within the stated time, damaged files, non-conforming content and statutory claims under applicable law.
No voluntary return after performance begins
Where a withdrawal right has validly ended after digital access begins, there is no additional blanket goodwill return. Mandatory rights remain unaffected.